．We persistently demonstrate our professionalism and integrity in the market, as we care about our recovery performance and our client's reputation. Our goal is zero complains.

． We continuously develop and improve our collection systems and skip tracing channels to search for new ways and methods to improve our performance, save time, and minimize costs.

． UCS uses standardize collection operation procedures, strict auditing controls and adhere to the by-laws of the Taiwan Collectors Association and TCCA.

． We record every collection transaction from each telephone conversation and site visit for future auditing purposes and to ensure accurate auditing for both parties.

． Our collectors receive a minimum of two weeks professional training from our Training Department followed by intensive on the job training by our Team Leaders and Project Managers. Additionally, our operating SOP's ensure that our collectors are versed in our strictly enforced policy and procedures.

． Professional collectors are our most important assets, ensuring stability at UCS and the best performance possible for our clients.

． Our outside collectors are required to strictly obey our collection rules and procedures, and to maintain a positive and professional image for our clients.